Is my information confidential?
The ombudsman process is confidential, and we believe that confidentiality helps us build trust with both parties as we seek to find a fair outcome. That's why, as an alternative to the legal system, we require you and the firm to agree that you won't try to use our material, or involve our employees, in any subsequent legal action.
We will ask you before we share any of the documents you give to us directly with the firm, but you should assume that we may need to refer to the facts in those documents, or summarize them, in our final report. If there is material that is particularly sensitive you should bring that to our attention.
While we produce Case Studies to communicate with and inform people about our service, we do not release or talk about specific cases in a way that would identify you
How do you protect my privacy?
We gather personal information about you only with your consent and use it only for the purpose intended. OBSI’s files are confidential and are protected from disclosure for all purposes unless mandated by law or a regulator. Please read our Privacy Statement for a more detailed explanation.