Can I appeal your findings?
Consumers may request a reconsideration. After going through that process, the decision of the Reconsiderations Officer or the Ombudsman is final. When you use OBSI’s services you do not give up any of your legal rights to pursue resolution in other forums such as in the courts. Therefore, OBSI’s decisions and conclusions cannot be appealed to a court or other higher body. Also, to maintain the independence and impartiality of our staff, our Board of Directors does not examine specific cases.